We’ve all read warranties full of fine print, exceptions, and disclaimers. We don’t like them, and you probably don’t either.
So here’s ours, simple and direct:
You must be satisfied with your piece.
If you become dissatisfied with your item within 30 days of delivery — for any reason — you may return it for a repair, replacement, or refund. Your choice.
We may ask why you weren’t satisfied, so we can keep improving, but your answer won’t affect our commitment to making it right.
Custom and special orders
Items made to your specifications (custom size, wood choice, or engraving) are final sale. That said, if you’re not happy with how a custom piece turned out, reach out — we will do our best to make it right.
How to start a return
Email me at Dave.Hickman2015@gmail.com with your order number and how you’d like it resolved (repair, replacement, or refund). I’ll get back to you with next steps.
Damaged in shipping
If your item arrives damaged, please include a photo of the damage and packaging when you reach out — this helps me file any shipping claims and get you a replacement or refund faster.
Return shipping
You’re responsible for return shipping costs unless the item arrived damaged or defective. I recommend a trackable shipping method for anything valuable.
Refunds
Once I receive and inspect your returned item, refunds are issued to your original payment method within 5–7 business days.
Questions?
Contact me at Dave.Hickman2015@gmail.com — I’m happy to help.